--- title: "Alto-Shaam E92: the display cannot reach the control board" description: "What E92 means on Alto-Shaam E92: the display cannot reach the control boards, what to check before booking, and when it is not a failure at all." url: "https://commercialappliancerepair.center/error-codes/alto-shaam-e92/" --- # Alto-Shaam E92: the display cannot reach the control board The CTP splits its electronics between an interface board behind the display and a control board that runs the heating. ## What E92 actually means. The CTP splits its electronics between an interface board behind the display and a control board that runs the heating. They talk over a CAN cable. E92 is called out when the control board does not answer. Alto-Shaam commercial appliance display · also shown as E93, E94 What to do when E92 shows on the commercial appliance ### Kind of code Controls and power The controller itself is reporting trouble, or the supply behind it is: a display with dead segments, a keypad that stopped responding after steam or degreaser got behind it, relays that stick, stored recipes or cycles that vanished overnight, a blown control fuse, or one leg of a three-phase feed missing so half the heat or the pump is gone. A full power cycle at the breaker, done as the manual describes, clears a passing glitch; a code that returns, a scorched smell or any sign of moisture behind the panel means the breaker stays off, and that is a visit. ### Usually leads to Commercial controls and board repair Controllers, touch panels, relays, contactors and interlocks tested, and replaced only when the evidence says so. ### Shows up as Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone. ### Make Alto-Shaam An Alto-Shaam call is usually booked for the hours between the last plate and the prep crew, so the cabinet can cool and the tech can open it without holding up service. ### Source Alto-Shaam Combitherm CT PROformance Series operator's manual, MN-35948 Rev 21 (10/21) (Wayback copy) Combitherm CT PROformance (CTP) combi ovens, error code table in operator's manual MN-35948 Rev 21. ## Before you book, in this order. Each step comes from Alto-Shaam's own guidance for E92 on its commercial appliances. Follow it to the end: the last card says whether this is a visit. 01 Switch the oven off, disconnect power, reconnect it and switch the oven on, as the manual lists first. 02 Note whether the code came back straight away or after some time. 03 Book a visit if E92 returns; the CAN cable and board connectors sit behind panels. ### Still there? It usually turns into [commercial controls and board repair](https://commercialappliancerepair.center/services/commercial-controls-and-board-repair/). Book with the code and the model number. ### What not to do E92 is one of three communication codes; E93 means the two boards are in different states, and E94 means no signal for more than 20 seconds. None of them reports heating or water trouble directly. ## What you may notice with it. The commercial appliance problem E92 tends to arrive with. Answer these at the commercial appliance before anyone is booked. [All problems](https://commercialappliancerepair.center/problems/) Before you call ### [Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display](https://commercialappliancerepair.center/problems/commercial-error-code/) [All 8 causes, cheapest first](https://commercialappliancerepair.center/problems/commercial-error-code/) Problem ### Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display 8 causes, cheapest first Where E92 usually leads ## Commercial controls and board repair. **Controller, touch panel, probe or sensor, relay, contactor, power supply, door switch or interlock, tested before anything is changed · moderate.** Book a visit [What the job involves](https://commercialappliancerepair.center/services/commercial-controls-and-board-repair/) ## Alto-Shaam commercial appliances. An Alto-Shaam call is usually booked for the hours between the last plate and the prep crew, so the cabinet can cool and the tech can open it without holding up service. [Alto-Shaam commercial appliance repair](https://commercialappliancerepair.center/brands/alto-shaam/) More Alto-Shaam codes [E01](https://commercialappliancerepair.center/error-codes/alto-shaam-e01/) [E02](https://commercialappliancerepair.center/error-codes/alto-shaam-e02/) [E03](https://commercialappliancerepair.center/error-codes/alto-shaam-e03/) [E13](https://commercialappliancerepair.center/error-codes/alto-shaam-e13/) [E20](https://commercialappliancerepair.center/error-codes/alto-shaam-e20/) [E21](https://commercialappliancerepair.center/error-codes/alto-shaam-e21/) [E34](https://commercialappliancerepair.center/error-codes/alto-shaam-e34/) [E36](https://commercialappliancerepair.center/error-codes/alto-shaam-e36/) [E57](https://commercialappliancerepair.center/error-codes/alto-shaam-e57/) [E89](https://commercialappliancerepair.center/error-codes/alto-shaam-e89/) [E100](https://commercialappliancerepair.center/error-codes/alto-shaam-e100/) [E105](https://commercialappliancerepair.center/error-codes/alto-shaam-e105/) [All 15 Alto-Shaam codes](https://commercialappliancerepair.center/error-codes/#codes-alto-shaam) Controls and power on other makes [Beverage-Air uLi](https://commercialappliancerepair.center/error-codes/beverage-air-uli/) [Blodgett Com Error](https://commercialappliancerepair.center/error-codes/blodgett-com-error/) [Delfield uLi](https://commercialappliancerepair.center/error-codes/delfield-uli/) [Dexter F1](https://commercialappliancerepair.center/error-codes/dexter-f1/) [Frymaster E19](https://commercialappliancerepair.center/error-codes/frymaster-e19/) [Garland E01](https://commercialappliancerepair.center/error-codes/garland-e01/) [Hatco Communication Error](https://commercialappliancerepair.center/error-codes/hatco-communication-error/) [Henny Penny E-4](https://commercialappliancerepair.center/error-codes/henny-penny-e-4/) [All 63 codes of this kind](https://commercialappliancerepair.center/error-codes/#family-board) Alto-Shaam builds this ### Commercial cold storage Reach-in and pass-through cabinets, walk-in coolers and walk-in freezers, prep and sandwich tables, undercounter units and blast chillers that hold a kitchen's food at safe temperatures. Alto-Shaam builds this ### Commercial cooking equipment Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line. ## In Alto-Shaam's own words > No response from the Control Board (CB) to the Interface Board (IB). [Alto-Shaam Combitherm CT PROformance Series operator's manual, MN-35948 Rev 21 (10/21) (Wayback copy)](https://web.archive.org/web/20220509173647/https://www.alto-shaam.com/en/media-library/widen-assets/technical-literature/operators-manual/operators-manual_combitherm_ctp_mn-35948-en-18-pdf.pdf) [Alto-Shaam Combitherm CT PROformance Series operator's manual, MN-35948 Rev 21 (10/21) (Wayback copy)](https://web.archive.org/web/20220509173647/https://www.alto-shaam.com/en/media-library/widen-assets/technical-literature/operators-manual/operators-manual_combitherm_ctp_mn-35948-en-18-pdf.pdf) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Combitherm CT PROformance (CTP) combi ovens, error code table in operator's manual MN-35948 Rev 21. ## Alto-Shaam E92 commercial appliance repair, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Switch the oven off, disconnect power, reconnect it and switch the oven on, as the manual lists first. If it comes back, it needs a visit. ### How do I clear E92 on an Alto-Shaam? Turn the oven off, disconnect power, reconnect it and turn it back on. That is the first remedy the manual lists. ### What causes E92 to keep returning on an Alto-Shaam? A loose or damaged CAN cable, or a bad connector on the relay or display board. A technician checks those behind the panels. ### Are E92, E93 and E94 on an Alto-Shaam the same problem? All three concern communication between the interface and control boards. The number tells the technician which way it failed. --- **[Read on the site: Alto-Shaam E92: the display cannot reach the control board](https://commercialappliancerepair.center/error-codes/alto-shaam-e92/)** **[Book a visit with CommercialApplianceRepair.center](https://commercialappliancerepair.center/schedule/)**