--- title: "Rational Service 25: the iCareSystem did not get enough water for cleaning" description: "What Service 25 means on Rational Service 25: the iCareSystem did not get enough water for cleanings, what to check before booking, and when it is not a failure…" url: "https://commercialappliancerepair.center/error-codes/rational-service-25/" --- # Rational Service 25: the iCareSystem did not get enough water for cleaning The iCareSystem runs the iCombi Pro's automatic cleaning and descaling with water it draws from the supply. ## What Service 25 actually means. The iCareSystem runs the iCombi Pro's automatic cleaning and descaling with water it draws from the supply. Service 25 says the amount it measured was too low to clean properly. The run cannot be trusted to have cleaned the cabinet. Rational commercial appliance display · also shown as 25 What to do when Service 25 shows on the commercial appliance ### Kind of code Water, fill and drain Water is not arriving, not reaching its level, not heating or not leaving on time. A dish machine may be short of fill because a supply valve is half closed or its line strainer is clogged, it may drain slowly through a scrap basket full of debris, or its booster may be too scaled to heat the rinse; a combi's steam generator may be scaled or its water treatment exhausted; a washer-extractor may time out on a slow drain. Opening the supply valve, cleaning strainers with the unit off and checking the drain line are fair; a pump, a fill valve, a heater or a leak near wiring is a visit. ### Usually leads to Dish machine repair Undercounter, door-type and conveyor dish machines: tank heaters, boosters, wash pumps, fill and drain valves. ### Shows up as Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone. ### Make Rational A Rational visit is timed after the evening cleaning cycle, when the cabinet is cool and the display can be read without a load inside. ### Source RATIONAL iCombi Pro floor units 20-1/1 and 20-2/1, original instructions for use (US English) Listed in the error message tables of the iCombi Pro floor unit instructions for use (models 20-1/1 and 20-2/1, US English edition). ## Before you book, in this order. Each step comes from Rational's own guidance for Service 25 on its commercial appliances. Follow it to the end: the last card says whether this is a visit. 01 Make sure the oven's supply valve sits wide open and that sinks nearby run at their usual pressure. 02 Let the oven cool, then start the cleaning program again with fresh Active Green cleaner tabs as Rational specifies. 03 If Service 25 returns on the second run, book a visit so the water path of the cleaning system can be checked. ### Still there? It usually turns into [dish machine repair](https://commercialappliancerepair.center/services/dish-machine-repair/). Book with the code and the model number. ### What not to do Service 25 does not mean the cleaner tabs ran out; care liquid shortage has its own number, Service 40. It is also different from Service 110, which is a pump problem during the same cleaning run. ## What you may notice with it. The commercial appliance problems Service 25 tends to arrive with. Answer these at the commercial appliance before anyone is booked. [All problems](https://commercialappliancerepair.center/problems/) Before you call ### [Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display](https://commercialappliancerepair.center/problems/commercial-error-code/) [All 8 causes, cheapest first](https://commercialappliancerepair.center/problems/commercial-error-code/) It also comes with - [**Combi Oven Steam Problem: Weak Steam, Scale or a Dry Cavity**](https://commercialappliancerepair.center/problems/combi-oven-steam-problem/) - [**Commercial Convection Oven Baking Unevenly Across the Racks**](https://commercialappliancerepair.center/problems/commercial-oven-uneven-bake/) Problem ### Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display 8 causes, cheapest first Where Service 25 usually leads ## Dish machine repair. **Dish machine tank heater or booster element, thermostat, fill valve, float switch, drain valve, wash pump seal or motor, conveyor drive · moderate.** Book a visit [What the job involves](https://commercialappliancerepair.center/services/dish-machine-repair/) ## Rational commercial appliances. A Rational visit is timed after the evening cleaning cycle, when the cabinet is cool and the display can be read without a load inside. [Rational commercial appliance repair](https://commercialappliancerepair.center/brands/rational/) More Rational codes [Service 10](https://commercialappliancerepair.center/error-codes/rational-service-10/) [Service 11](https://commercialappliancerepair.center/error-codes/rational-service-11/) [Service 20.1](https://commercialappliancerepair.center/error-codes/rational-service-20-1/) [Service 28.2](https://commercialappliancerepair.center/error-codes/rational-service-28-2/) [Service 29](https://commercialappliancerepair.center/error-codes/rational-service-29/) [Service 31.1](https://commercialappliancerepair.center/error-codes/rational-service-31-1/) [Service 32.1](https://commercialappliancerepair.center/error-codes/rational-service-32-1/) [Service 40](https://commercialappliancerepair.center/error-codes/rational-service-40/) [Service 41](https://commercialappliancerepair.center/error-codes/rational-service-41/) [Service 42.1](https://commercialappliancerepair.center/error-codes/rational-service-42-1/) [Service 47.1](https://commercialappliancerepair.center/error-codes/rational-service-47-1/) [Service 50](https://commercialappliancerepair.center/error-codes/rational-service-50/) [All 15 Rational codes](https://commercialappliancerepair.center/error-codes/#codes-rational) Water, fill and drain on other makes [Alto-Shaam E01](https://commercialappliancerepair.center/error-codes/alto-shaam-e01/) [Blodgett Water Level Error](https://commercialappliancerepair.center/error-codes/blodgett-water-level-error/) [Cleveland LOW WATER light](https://commercialappliancerepair.center/error-codes/cleveland-low-water-light/) [Dexter F2](https://commercialappliancerepair.center/error-codes/dexter-f2/) [Frymaster E33](https://commercialappliancerepair.center/error-codes/frymaster-e33/) [Hatco LO H2O](https://commercialappliancerepair.center/error-codes/hatco-lo-h2o/) [Hobart 019](https://commercialappliancerepair.center/error-codes/hobart-019/) [Miele Professional F18](https://commercialappliancerepair.center/error-codes/miele-professional-f18/) [All 43 codes of this kind](https://commercialappliancerepair.center/error-codes/#family-water) Rational builds this ### Commercial cooking equipment Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line. ## In Rational's own words > The water quantity required by the iCareSystem is too low. [RATIONAL iCombi Pro floor units 20-1/1 and 20-2/1, original instructions for use (US English)](https://hcms.rational-online.com/hcms/v1.7/entity/documents/155435/storage/MTU1NDM1LzAvbWFzdGVyLy8vMTAxNTcwMzIw/download/manual_original_instruction_icombi_pro_20-1_1,_20-2_1_english_usa.pdf) [RATIONAL iCombi Pro floor units 20-1/1 and 20-2/1, original instructions for use (US English)](https://hcms.rational-online.com/hcms/v1.7/entity/documents/155435/storage/MTU1NDM1LzAvbWFzdGVyLy8vMTAxNTcwMzIw/download/manual_original_instruction_icombi_pro_20-1_1,_20-2_1_english_usa.pdf) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Listed in the error message tables of the iCombi Pro floor unit instructions for use (models 20-1/1 and 20-2/1, US English edition). ## Rational Service 25 commercial appliance repair, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Make sure the oven's supply valve sits wide open and that sinks nearby run at their usual pressure. If it comes back, it needs a visit. ### Why did my Rational stop cleaning with Service 25? The iCareSystem measured too little water for the program. A partly closed valve or low pressure in the building is the easiest suspect. ### Is the Rational cabinet clean after a Service 25 run? Assume it is not. Once the water supply is confirmed, run the cleaning program again before the next service. ### Can low building pressure at night cause Service 25 on a Rational? It can, because overnight cleaning shares the supply with other equipment. If it only happens on scheduled night runs, say so when you book a visit, since that timing is a clue. --- **[Read on the site: Rational Service 25: the iCareSystem did not get enough water for cleaning](https://commercialappliancerepair.center/error-codes/rational-service-25/)** **[Book a visit with CommercialApplianceRepair.center](https://commercialappliancerepair.center/schedule/)**