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A stainless sandwich prep table on a restaurant line, the prep table's lid raised over a row of covered food pans, a probe thermometer standing in one pan, nobody at the table.

Hatco Top Element Is Out: an ITQ toaster element has stopped heating

ITQ toasters measure current through each element, so they can name the one that failed.

(844) 571-4566

Mon–Sat, 8am–8pm

  • Temperature and alarms
  • Reach-in and prep table repair
  • Source: Hatco

Book a visit

Three short steps, about a minute.

or call (844) 571-4566

What Top Element Is Out
actually means.

ITQ toasters measure current through each element, so they can name the one that failed. Single-conveyor models report Top Element Is Out or Bottom Element Is Out; dual models add Right and Left. The manual leaves these messages to a service agency, with wiring and resistance checks before a new element.

Hatco commercial appliance display · also shown as Top Element Is Out, Bottom Element Is Out, Top Right Element Is Out, Bottom Right Element Is Out, Top Left Element Is Out, Bottom Left Element Is Out

What to do when Top Element Is Out shows on the commercial appliance

Kind of codeTemperature and alarms

The controller has seen a temperature outside the band it was set for and is saying so: a box above its alarm point, a fryer vat or an oven cavity that tripped its high-limit, or a dish machine rinse that never came up to heat. Often the cause sits outside the unit, such as a door left open during a delivery, a coil packed with grease, a kitchen far hotter than the maker allows or a booster fed cold water. Checking the door, the coil and the air around the unit is fair; move the product if a cold box stays above 41°F, and book the visit.

Usually leads toReach-in and prep table repair

Reach-ins, pass-throughs, prep tables and blast chillers: gaskets, hinges, fans, thermostats, condensers and compressors.

Shows up asCommercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display

A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone.

MakeHatco

Hatco equipment is often checked in the gap between breakfast and lunch, when the station it serves can do without it for a short while.

SourceHatco Intelligent Toast-Qwik ITQ conveyor toaster installation and operating manual

Intelligent Toast-Qwik ITQ conveyor toasters. Single-conveyor models print Top or Bottom Element Is Out; dual-conveyor models add Right and Left to the wording.

Before you book,
in this order.

Each step comes from Hatco's own guidance for Top Element Is Out on its commercial appliances. Follow it to the end: the last card says whether this is a visit.

01

Keep toasting only if the remaining elements give acceptable results, and expect one side to come out pale.

02

Note the exact wording on the screen, since it names the element position.

03

Book a visit; element tests and replacement are service work.

Still there?

It usually turns into reach-in and prep table repair. Book with the code and the model number.

What not to do

This message names a specific element; it is not a probe or board issue. It is also different from Low AC, which is about the incoming voltage.

What you may
notice with it.

The commercial appliance problems Top Element Is Out tends to arrive with. Answer these at the commercial appliance before anyone is booked.

All problems

Before you call

Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display

All 8 causes, cheapest first

It also comes with

Close view of the dark touch control panel on the front of a stainless combi oven in a commercial kitchen, one abstract amber warning indicator glowing among unlit icons, the steam-fogged glass door blurred beside it. Problem

Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display

8 causes, cheapest first

Where Top Element Is Out usually leads

Reach-in and prep table repair.

Reach-in, pass-through or prep table gasket, hinge, fan motor, thermostat or controller, defrost heater, leak repair or compressor · moderate.
Book a visit What the job involves

Hatco
commercial appliances.

Hatco equipment is often checked in the gap between breakfast and lunch, when the station it serves can do without it for a short while.

Hatco commercial appliance repair

More Hatco codes

E1E2LO H2OLoTemperature Probe ErrorControl Board OvertempHeating ErrorCommunication ErrorTouch Panel ErrorFan Is StoppedClean Fan FiltersClean Right Product Sensor
All 15 Hatco codes

Temperature and alarms on other makes

Alto-Shaam E13Beverage-Air HiBlodgett Cavity High Temp ErrorCleveland RESET lightContinental Refrigerator HIDelfield HiFrymaster E16Garland E04
All 69 codes of this kind
A row of three stainless steel reach-in cabinets with solid doors along the wall of a working restaurant kitchen, the reach-ins clearly the subject, one door open showing sheet pans of prepped vegetables on wire shelves, a walk-in cooler door with a clear strip curtain visible at the far end, a cook seen only from behind in a white jacket passing in the soft background, bright even kitchen light. Hatco builds this

Commercial cold storage

Reach-in and pass-through cabinets, walk-in coolers and walk-in freezers, prep and sandwich tables, undercounter units and blast chillers that hold a kitchen's food at safe temperatures.

 A working restaurant cooking line under a stainless ventilation hood, two stainless gas fryers with baskets hanging above the oil, a flat griddle and a combi oven with a glass door beside them, the equipment clearly the subject, a cook seen only from behind and shoulders down at the far end of the line, warm kitchen light, small blue flames visible under the griddle. Hatco builds this

Commercial cooking equipment

Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line.

 A stainless door-type dish machine in a busy restaurant warewashing station, its hood half raised with steam rising, a green plastic rack of clean white plates sliding out onto the clean-side table, the dish machine clearly the subject, a worker seen only from behind and shoulders down in an apron at the soiled side, bright even kitchen light. Hatco builds this

Commercial dish machines

Undercounter, door-type and conveyor dish machines with their booster heaters and chemical feeds, the warewashing station that washes and sanitizes every rack before it goes back on the line.

In Hatco's own words

Verify all wire connections on relay and element.
Hatco Intelligent Toast-Qwik ITQ conveyor toaster installation and operating manual Hatco Intelligent Toast-Qwik ITQ conveyor toaster installation and operating manual Hatco Intelligent Toast-Qwik ITQ conveyor toaster installation and operating manual

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Intelligent Toast-Qwik ITQ conveyor toasters. Single-conveyor models print Top or Bottom Element Is Out; dual-conveyor models add Right and Left to the wording.

Hatco Top Element Is Out commercial appliance repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A restaurant team working a busy commercial kitchen line.
For the heart of your home.

Questions
about Top Element Is Out.

Can I clear Top Element Is Out myself?
Keep toasting only if the remaining elements give acceptable results, and expect one side to come out pale. If it comes back, it needs a visit.
Why does my Hatco ITQ name the element that failed?
The ITQ reads current through each element, so it knows which one stopped drawing power.
Can I keep toasting on a Hatco ITQ with one element out?
Results will be uneven on that side. It can get you through a shift, but book a visit soon.
What is the difference between Top Right and Top Left Element Is Out?
They are the two top elements on dual-conveyor ITQ toasters. The wording tells the technician which lane to open.

Back to your everyday

Still showing Top Element Is Out?

A booking with a code goes further when it has the code as shown, the model and serial from the data plate, and a word on whether the unit still holds temperature, heats, rinses or spins. With those three, the office can match the likely part to your unit the same day.

Schedule a repair Call (844) 571-4566
(844) 571-4566 Schedule a repair