CommercialApplianceRepair.center (844) 571-4566Mon–Sat, 8am–8pm Book a visit
A stainless door-type dish machine in a restaurant dish room with its hood raised and its wash chamber empty, a clean wire rack on the landing table beside it, the tiled floor dry, nobody at the dish machine.

Rational Service 25: the iCareSystem did not get enough water for cleaning

The iCareSystem runs the iCombi Pro's automatic cleaning and descaling with water it draws from the supply.

(844) 571-4566

Mon–Sat, 8am–8pm

  • Water, fill and drain
  • Dish machine repair
  • Source: Rational

Book a visit

Three short steps, about a minute.

or call (844) 571-4566

What Service 25
actually means.

The iCareSystem runs the iCombi Pro's automatic cleaning and descaling with water it draws from the supply. Service 25 says the amount it measured was too low to clean properly. The run cannot be trusted to have cleaned the cabinet.

Rational commercial appliance display · also shown as 25

What to do when Service 25 shows on the commercial appliance

Kind of codeWater, fill and drain

Water is not arriving, not reaching its level, not heating or not leaving on time. A dish machine may be short of fill because a supply valve is half closed or its line strainer is clogged, it may drain slowly through a scrap basket full of debris, or its booster may be too scaled to heat the rinse; a combi's steam generator may be scaled or its water treatment exhausted; a washer-extractor may time out on a slow drain. Opening the supply valve, cleaning strainers with the unit off and checking the drain line are fair; a pump, a fill valve, a heater or a leak near wiring is a visit.

Usually leads toDish machine repair

Undercounter, door-type and conveyor dish machines: tank heaters, boosters, wash pumps, fill and drain valves.

Shows up asCommercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display

A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone.

MakeRational

A Rational visit is timed after the evening cleaning cycle, when the cabinet is cool and the display can be read without a load inside.

SourceRATIONAL iCombi Pro floor units 20-1/1 and 20-2/1, original instructions for use (US English)

Listed in the error message tables of the iCombi Pro floor unit instructions for use (models 20-1/1 and 20-2/1, US English edition).

Before you book,
in this order.

Each step comes from Rational's own guidance for Service 25 on its commercial appliances. Follow it to the end: the last card says whether this is a visit.

01

Make sure the oven's supply valve sits wide open and that sinks nearby run at their usual pressure.

02

Let the oven cool, then start the cleaning program again with fresh Active Green cleaner tabs as Rational specifies.

03

If Service 25 returns on the second run, book a visit so the water path of the cleaning system can be checked.

Still there?

It usually turns into dish machine repair. Book with the code and the model number.

What not to do

Service 25 does not mean the cleaner tabs ran out; care liquid shortage has its own number, Service 40. It is also different from Service 110, which is a pump problem during the same cleaning run.

What you may
notice with it.

The commercial appliance problems Service 25 tends to arrive with. Answer these at the commercial appliance before anyone is booked.

All problems

Before you call

Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display

All 8 causes, cheapest first

It also comes with

Close view of the dark touch control panel on the front of a stainless combi oven in a commercial kitchen, one abstract amber warning indicator glowing among unlit icons, the steam-fogged glass door blurred beside it. Problem

Commercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display

8 causes, cheapest first

Where Service 25 usually leads

Dish machine repair.

Dish machine tank heater or booster element, thermostat, fill valve, float switch, drain valve, wash pump seal or motor, conveyor drive · moderate.
Book a visit What the job involves

Rational
commercial appliances.

A Rational visit is timed after the evening cleaning cycle, when the cabinet is cool and the display can be read without a load inside.

Rational commercial appliance repair

More Rational codes

Service 10Service 11Service 20.1Service 28.2Service 29Service 31.1Service 32.1Service 40Service 41Service 42.1Service 47.1Service 50
All 15 Rational codes

Water, fill and drain on other makes

Alto-Shaam E01Blodgett Water Level ErrorCleveland LOW WATER lightDexter F2Frymaster E33Hatco LO H2OHobart 019Miele Professional F18
All 43 codes of this kind
A working restaurant cooking line under a stainless ventilation hood, two stainless gas fryers with baskets hanging above the oil, a flat griddle and a combi oven with a glass door beside them, the equipment clearly the subject, a cook seen only from behind and shoulders down at the far end of the line, warm kitchen light, small blue flames visible under the griddle. Rational builds this

Commercial cooking equipment

Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line.

In Rational's own words

The water quantity required by the iCareSystem is too low.
RATIONAL iCombi Pro floor units 20-1/1 and 20-2/1, original instructions for use (US English) RATIONAL iCombi Pro floor units 20-1/1 and 20-2/1, original instructions for use (US English)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Listed in the error message tables of the iCombi Pro floor unit instructions for use (models 20-1/1 and 20-2/1, US English edition).

Rational Service 25 commercial appliance repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A restaurant team working a busy commercial kitchen line.
For the heart of your home.

Questions
about Service 25.

Can I clear Service 25 myself?
Make sure the oven's supply valve sits wide open and that sinks nearby run at their usual pressure. If it comes back, it needs a visit.
Why did my Rational stop cleaning with Service 25?
The iCareSystem measured too little water for the program. A partly closed valve or low pressure in the building is the easiest suspect.
Is the Rational cabinet clean after a Service 25 run?
Assume it is not. Once the water supply is confirmed, run the cleaning program again before the next service.
Can low building pressure at night cause Service 25 on a Rational?
It can, because overnight cleaning shares the supply with other equipment. If it only happens on scheduled night runs, say so when you book a visit, since that timing is a clue.

Back to your everyday

Still showing Service 25?

A booking with a code goes further when it has the code as shown, the model and serial from the data plate, and a word on whether the unit still holds temperature, heats, rinses or spins. With those three, the office can match the likely part to your unit the same day.

Schedule a repair Call (844) 571-4566
(844) 571-4566 Schedule a repair