Dexter F13: the controller cannot reach the motor drive
F13 means the washer computer and the drive are not talking.
Mon–Sat, 8am–8pm
- Controls and power
- Commercial controls and board repair
- Source: Dexter
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What F13
actually means.
F13 means the washer computer and the drive are not talking. Dexter's steps focus on the data cable between them: unplugged, pulled sideways or with worn connectors. F13 also shows if the machine was powered back on before the drive's three-minute reset time.
Dexter commercial appliance display · also shown as COMM ERROR 4
What to do when F13 shows on the commercial applianceKind of codeControls and power
The controller itself is reporting trouble, or the supply behind it is: a display with dead segments, a keypad that stopped responding after steam or degreaser got behind it, relays that stick, stored recipes or cycles that vanished overnight, a blown control fuse, or one leg of a three-phase feed missing so half the heat or the pump is gone. A full power cycle at the breaker, done as the manual describes, clears a passing glitch; a code that returns, a scorched smell or any sign of moisture behind the panel means the breaker stays off, and that is a visit.
Usually leads toCommercial controls and board repair
Controllers, touch panels, relays, contactors and interlocks tested, and replaced only when the evidence says so.
Shows up asCommercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display
A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone.
MakeDexter
A Dexter call in a laundromat is often set for opening time, before customers load the row and every pocket of the room is in use.
SourceDexter common troubleshooting and error code reference for T-Series vended front-loads (Part 8533, 9/19)
Dexter T-Series vended front-load machines (T-300 through T-1450) covered by Dexter's 2019 troubleshooting reference; the drive codes come from the variable frequency drive these models use.
Before you book,
in this order.
Each step comes from Dexter's own guidance for F13 on its commercial appliances. Follow it to the end: the last card says whether this is a visit.
Power the machine off and leave it off for a full three minutes.
Power back on and see whether F13 returns.
Book a visit if it does; the data cable and its connectors are inside the machine.
Still there?
It usually turns into commercial controls and board repair. Book with the code and the model number.
What not to do
F13 does not mean the motor failed. It also differs from F21, which is an internal drive error.
What you may
notice with it.
The commercial appliance problem F13 tends to arrive with. Answer these at the commercial appliance before anyone is booked.
All problems
Where F13 usually leads
Commercial controls and board repair.
Dexter
commercial appliances.
A Dexter call in a laundromat is often set for opening time, before customers load the row and every pocket of the room is in use.
Dexter commercial appliance repairMore Dexter codes
All 15 Dexter codesControls and power on other makes
In Dexter's own words
This error is when the washer controller cannot communicate with the drive.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Dexter T-Series vended front-load machines (T-300 through T-1450) covered by Dexter's 2019 troubleshooting reference; the drive codes come from the variable frequency drive these models use.
Dexter F13 commercial appliance repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about F13.
Can I clear F13 myself?
Why does F13 appear on a Dexter after a quick power reset?
Is the F13 cable expensive to replace on a Dexter?
Does F13 lock the door on a Dexter?
Back to your everyday
Still showing F13?
A booking with a code goes further when it has the code as shown, the model and serial from the data plate, and a word on whether the unit still holds temperature, heats, rinses or spins. With those three, the office can match the likely part to your unit the same day.