Alto-Shaam E89: the gas burner did not light
Gas CTP ovens light their burners with a hot surface igniter and check the flame with a sensor.
Mon–Sat, 8am–8pm
- Ignition and gas
- Commercial cooking line gas repair
- Source: Alto-Shaam
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What E89
actually means.
Gas CTP ovens light their burners with a hot surface igniter and check the flame with a sensor. E89 is called out when the ignition module reports a failed light-off on table-top models or the upper burner of roll-in models. The manual allows two attempts to clear it; a third time means the oven is taken out of service.
Alto-Shaam commercial appliance display · also shown as E88
What to do when E89 shows on the commercial applianceKind of codeIgnition and gas
The unit tried to light and never proved a flame, or lit and then lost it. On a fryer, a griddle, a combi or a gas tumbler the ordinary reasons come first: the gas valve at the unit left partly closed after cleaning, a quick-disconnect hose not fully seated, an igniter crusted with grease or lint, a flame sensor or thermopile that no longer reads the heat, or a draft from a hood or a door pulling the pilot away. Checking the valve and running the reset the manual names are fair; if you smell gas, get everyone out first, and the gas valve, the sensor and every fitting stay with a technician.
Usually leads toCommercial cooking line gas repair
Griddles, charbroilers, restaurant ranges and hot tops: pilots, burners, orifices, valves and hoses, leak-checked after.
Shows up asCommercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display
A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone.
MakeAlto-Shaam
An Alto-Shaam call is usually booked for the hours between the last plate and the prep crew, so the cabinet can cool and the tech can open it without holding up service.
SourceAlto-Shaam Combitherm CT PROformance Series operator's manual, MN-35948 Rev 21 (10/21) (Wayback copy)
Gas table-top Combitherm CTP models and the upper burner of gas roll-ins, per MN-35948 Rev 21. The lower burner of roll-ins shows E88.
Before you book,
in this order.
Each step comes from Alto-Shaam's own guidance for E89 on its commercial appliances. Follow it to the end: the last card says whether this is a visit.
See that the oven's gas handle is in the on position; never loosen or open any fitting.
Acknowledge the code and allow at most two attempts to clear it, as the manual sets.
A third E89 means the oven stays off until a visit. Any gas odor changes the plan: no flames or switches, air the room, get people out and call from outside.
Still there?
It usually turns into commercial cooking line gas repair. Book with the code and the model number.
What not to do
E89 is the upper or only burner; roll-in models report the lower burner as E88. It is also different from E91, where the combustion blower is running too slowly to support ignition.
What you may
notice with it.
The commercial appliance problems E89 tends to arrive with. Answer these at the commercial appliance before anyone is booked.
All problems
Where E89 usually leads
Commercial cooking line gas repair.
Alto-Shaam
commercial appliances.
An Alto-Shaam call is usually booked for the hours between the last plate and the prep crew, so the cabinet can cool and the tech can open it without holding up service.
Alto-Shaam commercial appliance repairMore Alto-Shaam codes
All 15 Alto-Shaam codesIgnition and gas on other makes
Commercial cold storage
Reach-in and pass-through cabinets, walk-in coolers and walk-in freezers, prep and sandwich tables, undercounter units and blast chillers that hold a kitchen's food at safe temperatures.
Commercial cooking equipment
Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line.
In Alto-Shaam's own words
If after 2 attempts to clear this error, the error appears a third time, remove the oven from service
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Gas table-top Combitherm CTP models and the upper burner of gas roll-ins, per MN-35948 Rev 21. The lower burner of roll-ins shows E88.
Alto-Shaam E89 commercial appliance repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about E89.
Can I clear E89 myself?
How many times can I reset E89 on an Alto-Shaam?
What makes an Alto-Shaam gas combi fail to light?
Is E89 on an Alto-Shaam a gas leak?
Back to your everyday
Still showing E89?
A booking with a code goes further when it has the code as shown, the model and serial from the data plate, and a word on whether the unit still holds temperature, heats, rinses or spins. With those three, the office can match the likely part to your unit the same day.