True EE: the Dixell control reports a memory problem
Dixell controls keep their settings in memory.
Mon–Sat, 8am–8pm
- Controls and power
- Commercial controls and board repair
- Source: True Residential
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What EE
actually means.
Dixell controls keep their settings in memory. EE says the control found that data damaged or unreadable. The control may run on defaults that do not suit your cabinet, so temperatures can drift.
True Residential commercial appliance display
What to do when EE shows on the commercial applianceKind of codeControls and power
The controller itself is reporting trouble, or the supply behind it is: a display with dead segments, a keypad that stopped responding after steam or degreaser got behind it, relays that stick, stored recipes or cycles that vanished overnight, a blown control fuse, or one leg of a three-phase feed missing so half the heat or the pump is gone. A full power cycle at the breaker, done as the manual describes, clears a passing glitch; a code that returns, a scorched smell or any sign of moisture behind the panel means the breaker stays off, and that is a visit.
Usually leads toCommercial controls and board repair
Controllers, touch panels, relays, contactors and interlocks tested, and replaced only when the evidence says so.
Shows up asCommercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display
A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone.
MakeTrue Residential
A True cooler or prep station in a restaurant is looked at once the kitchen confirms where the held food is sitting for now.
SourceTrue Commercial Refrigeration General Control Guide, P#811072, rev. C (09/2025)
Listed in the Dixell display code table of True's general control guide (rev. C, 2025).
Before you book,
in this order.
Each step comes from True Residential's own guidance for EE on its commercial appliances. Follow it to the end: the last card says whether this is a visit.
Check food temperatures with a separate thermometer and log them.
Try one power reset: unplug for a minute and plug back in, then see if EE clears.
If EE returns or the cabinet will not hold, book a visit; the control may need new settings or replacing.
Still there?
It usually turns into commercial controls and board repair. Book with the code and the model number.
What not to do
EE is not a probe failure; those are P1 to P3. It is also not caused by the door or by loading.
What you may
notice with it.
The commercial appliance problems EE tends to arrive with. Answer these at the commercial appliance before anyone is booked.
All problems
Where EE usually leads
Commercial controls and board repair.
True Residential
commercial appliances.
A True cooler or prep station in a restaurant is looked at once the kitchen confirms where the held food is sitting for now.
True Residential commercial appliance repairMore True Residential codes
All 14 True Residential codesControls and power on other makes
Commercial cold storage
Reach-in and pass-through cabinets, walk-in coolers and walk-in freezers, prep and sandwich tables, undercounter units and blast chillers that hold a kitchen's food at safe temperatures.
Commercial cooking equipment
Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line.
In True Residential's own words
EE Data or memory failure
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Listed in the Dixell display code table of True's general control guide (rev. C, 2025).
True Residential EE commercial appliance repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about EE.
Can I clear EE myself?
Did a power surge cause EE on my True?
Will my True lose its settings with EE?
Can EE on a True be fixed without a new control?
Back to your everyday
Still showing EE?
A booking with a code goes further when it has the code as shown, the model and serial from the data plate, and a word on whether the unit still holds temperature, heats, rinses or spins. With those three, the office can match the likely part to your unit the same day.