Victory rE: the control probe is faulty or disconnected
rE, log code 12, is the most serious of the probe messages because it concerns the control probe itself.
Mon–Sat, 8am–8pm
- Sensors and probes
- Commercial controls and board repair
- Source: Victory
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What rE
actually means.
rE, log code 12, is the most serious of the probe messages because it concerns the control probe itself. Victory's table says the compressor then runs in its duty setting mode: on and off on a fixed timing instead of on temperature. The cabinet can drift warm or cold.
Victory commercial appliance display
What to do when rE shows on the commercial applianceKind of codeSensors and probes
A probe is handing the controller a reading it cannot trust, or none at all: a box or coil sensor torn loose from its clip, a fryer probe coated in carbon from oil left too long between filterings, a combi core probe with a kinked cable, or a connector gone green from steam and cleaning chemicals. The unit then runs on, stops, or shuts the heat or the cooling off to protect itself. Letting it cool and restarting it as the manual describes is fair; a probe that still reads wrong sits behind a panel, and that is a visit.
Usually leads toCommercial controls and board repair
Controllers, touch panels, relays, contactors and interlocks tested, and replaced only when the evidence says so.
Shows up asCommercial Appliance Error Code on a Combi, Fryer, Dish Machine or Laundry Display
A commercial appliance error code appears as letters or numbers on a combi, fryer, reach-in controller, dish machine or laundry machine display, or as a flashing light or an alarm tone.
MakeVictory
Victory cabinets in an institutional or hotel kitchen are visited with the kitchen manager on hand to confirm the temperature log.
SourceVictory RS and RSA reach-in installation and operating instructions, 809-190A rev. H (02/05/2026)
From the alarm code table of the Carel control in Victory's RS/RSA reach-in manual (809-190A rev. H, 2026); the HS/HIS warming cabinet manual carries the same table.
Before you book,
in this order.
Each step comes from Victory's own guidance for rE on its commercial appliances. Follow it to the end: the last card says whether this is a visit.
Check food temperatures with your own thermometer every hour and log them.
Move food that must stay cold if the cabinet drifts warm.
Book a visit the same day and mention rE.
Still there?
It usually turns into commercial controls and board repair. Book with the code and the model number.
What not to do
rE is not the same as E1 to E7, which report individual probes without taking over the compressor. The alarm lights, trips the relay and sounds the buzzer.
What you may
notice with it.
The commercial appliance problems rE tends to arrive with. Answer these at the commercial appliance before anyone is booked.
All problems
Where rE usually leads
Commercial controls and board repair.
Victory
commercial appliances.
Victory cabinets in an institutional or hotel kitchen are visited with the kitchen manager on hand to confirm the temperature log.
Victory commercial appliance repairMore Victory codes
All 14 Victory codesSensors and probes on other makes
Commercial cold storage
Reach-in and pass-through cabinets, walk-in coolers and walk-in freezers, prep and sandwich tables, undercounter units and blast chillers that hold a kitchen's food at safe temperatures.
Commercial cooking equipment
Fryers, griddles, charbroilers, restaurant ranges, convection and combi ovens, steamers, kettles, holding cabinets and toasters, on gas or electric, that make up the hot side of a kitchen line.
In Victory's own words
rE 12 Control probe faulty or YES YES YES Automatic Compressor operation in duty
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. From the alarm code table of the Carel control in Victory's RS/RSA reach-in manual (809-190A rev. H, 2026); the HS/HIS warming cabinet manual carries the same table.
Victory rE commercial appliance repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about rE.
Can I clear rE myself?
Can my Victory keep cooling with rE?
Why is my Victory too cold after rE appeared?
Is rE caused by the Carel control itself on a Victory?
Back to your everyday
Still showing rE?
A booking with a code goes further when it has the code as shown, the model and serial from the data plate, and a word on whether the unit still holds temperature, heats, rinses or spins. With those three, the office can match the likely part to your unit the same day.